PRIVACY POLICY
Ora Sleep Coaching
Introduction
Ora Sleep Coaching values your privacy and is committed to ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with privacy laws.
Our Commitment to Privacy
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our privacy practices reflect our dedication to responsibly managing your personal information.
Information Collection
To deliver effective sleep coaching services, we may collect personal details such as your name, contact information, health-related data, and preferences regarding your sleep habits.
Collection Methodology
Personal information is primarily collected from you directly, for example, during consultations, when you fill out forms, or through communication via email or phone. With your permission, we may also collect information from third-party sources, such as healthcare providers, if relevant to your care.
Information Security
We prioritise the security of your personal information and have implemented robust security measures to prevent unauthorized access, misuse, or loss of data. This includes secure storage systems and restricted access to personal data.
Purpose of Data Collection
We collect and use your personal information for the primary purpose of providing sleep coaching services. This includes personalised consultations, tailored recommendations, and ongoing support. We may also use your information to improve our services, conduct research (in a way that maintains your privacy), and meet our legal obligations.
Information Disclosure
We do not share your personal information with third parties unless required by law or necessary for service delivery (e.g., with healthcare professionals you have approved). Any third-party service providers we use are required to maintain the confidentiality and security of your personal data.
Marketing Communications
With your consent, Ora Sleep Coaching may use your personal information to provide updates on new services or special offers. You can opt-out of these communications at any time by following the instructions provided or by contacting us directly.
Access to Your Information
You have the right to request access to the personal information we hold about you. If you wish to make a request, please reach out to us using the contact details below. We will process your request in accordance with legal requirements.
Information Accuracy
We aim to ensure that the personal information we collect is accurate and up-to-date. If you become aware of any errors or need to update your details, please inform us, and we will promptly correct the information.
Web Usage and Cookies
Our website may use cookies to enhance your experience and collect information about how the site is used. Cookies allow us to analyze website traffic and understand user preferences, helping us improve the site’s functionality. You can manage or block cookies through your browser settings.
Policy Updates
We may update this Privacy Policy from time to time as our services and legal obligations change. Any significant changes will be posted on our website. Please review this policy periodically to stay informed.
Complaints and Feedback
We take privacy seriously. If you have any concerns about how we handle your personal information, please contact us using the details below. We will address your concerns in line with our commitment to maintaining high privacy standards.
Overseas Data Flow
Your personal information may be disclosed to overseas entities, such as cloud service providers. We ensure that any third-party providers meet strict privacy standards comparable to those in Australia.
Contact Us
For any questions, requests, or feedback regarding our privacy practices, please contact us at:
Email: carla@orasleepcoaching.com
Address: PO Box 495, Port Melbourne, Victoria, Australia